Getting started
Setting up your first round, adding customers, and getting the running order right.
Answered by the person who built it
Help, without the ticket queue.
The common questions, and a direct line to a human when the answer is not here.
Importing your round
What comes across, how matching works, and what to do with an awkward file. See the import page →
Rounds and frequencies
Fixed-day versus flexible, changing a customer's schedule, and pulling drifted jobs back.
Recovering a rained-off week
Using the Behind screen to move a batch of missed cleans onto a day that works.
Payments and money
Recording payments, part payments, tips, and money held on account for customers who pay ahead.
Collecting by Direct Debit
Connect GoCardless, get customers signed up once, then collect for cleans without chasing. See the Direct Debit guide →
Installing it on your phone or tablet
Adding RoundWiz to your home screen on iPhone, Android or a tablet so it opens like any other app. On the computer it just runs in the browser.
Still stuck?
Email goes to the person who built RoundWiz, not a ticket queue. Most things get an answer the same day, and if it is a bug it often gets fixed that week.
Give it 30 days on your own rounds.
Import your customers, run a couple of weeks, and see what Sunday night feels like. If it's not for you, export your data and go, no hard feelings.